Satisfaction and dissatisfaction of the nursing team in urgent and emergency units: integrative review

Abstract

Objective: To describe, from the literature published between 2015 and 2020, the satisfaction and dissatisfaction of the nursing team in the context of work in urgent and emergency units. Methodology: Integrative Review study, carried out in MEDLINE, LILACS, SciELO and BVS databases. The initial sample was 156 articles found in the databases, of which only seven were selected according to the established criteria. Content analysis was used to process the data. Results: Two thematic categories emerged: Factors of satisfaction in nursing work in urgency and emergency and Factors of dissatisfaction in nursing work in urgency and emergency. Conclusion: Satisfaction is related to working conditions; professional achievement and recognition; remuneration and continuing training. Dissatisfaction, on the other hand, is related to the lack of interaction between the team; lack of professional recognition, support and autonomy; and inadequate working conditions, such as overload.